Frequently asked questions

At THE FOOTBALL PALACE you'll find different kinds of football shirts, including official, retro and replica shirts. The available range differs per club and season.

Official refers to official football shirts. Retro refers to shirts from earlier seasons or football eras. Replica refers to replica versions of football shirts.

No, our range can include both new and previously worn shirts. Always check the stated condition of the shirt on the product page.

Every shirt shows its condition. We use these categories: poor, fair, good, excellent and as new.

Available sizes differ per shirt. The product page shows which sizes are actually available.

For shirts where printing is available, you can choose to add a name and number when ordering.

Contact us as soon as possible if you want to make a change. Whether this is still possible depends on how far your order has been processed.

Choose your shirt, select your size and any extra options, and add the product to your cart. Then complete your order at checkout.

Yes, you can also place an order without a customer account.

The available payment methods are shown at checkout.

After placing your order you'll receive a confirmation at the email address you provided.

Expected delivery times and shipping information are listed on our shipping page and during checkout.

Any shipping costs are clearly shown at checkout before you place your order.

When a tracking code is available, you can use it to follow your shipment.

See our returns page for the conditions and how to request a return.

Legal exceptions to the right of withdrawal may apply to products personalised to your specifications. This depends on the circumstances. See our return policy for more information.

Contact us with your order number. We'll gladly help you find a suitable solution.